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Conversion Concerns: TOP 3 CONCERNS ABOUT MAKING A SOFTWARE SWITCH

1: Learning a new software product, and teaching the staff :

    A large part of the conversion process is training, something we do in 4 different steps:

  • 1: Prior to a switch over to our software and us being live on site, you will have access to prerecorded, professionally edited training videos to get you introduced to the system.
  • 2: The day prior to switching over to our software, our staff is on site live training all of your staff.
  • 3: Once the cutover to our system is complete, our staff will be there with you running the store for a few days
  • 4: While the videos are always accessible to you, we offer follow up remote training at no cost to you.

2:  What about my data and patient history:

You will have it all!  Our conversions are handled with care.  We do not come on site until you have signed off that your data is 100% complete.  We give checklists and a guide to get you through checking over this carefully. 

3:  Cost to Convert:

We offer free conversions to pharmacies that are established.  Once you are ready to dig further into the possibility of making a switch, give us a call and we can go over the details and answer any questions you have.

Our Process

Datascan’s Proven Conversion Method: 

 There are so many concerns that come with the thought of moving to a whole new software that most pharmacy owners we meet would rather stay with a company that either has outdated software, or is not serving them well, just to avoid making the change.  Datascan has been doing data conversions for decades.  We have a methodical process, as outlined below.  This is a careful process that is not rushed, and we have hundreds of clients that have been through conversions and can tell you we did not turn their businesses upside down--- in fact, they were pleasantly surprised on how smooth the transition went.
 
  • Once a signed proposal is received, our project manager reaches out for an introduction
  • Client receives our conversion packet which includes questionnaire’s and helpful information as they make this transition
  • Project manager coordinates with client and data conversion company to pull the first set of data
  • Within 1-2 weeks, client will receive remote log in to our software, with their data in it.  They also receive a checklist and a walkthrough of our software so you can check your data in our system vs. what you are still using, and report any problems. 
  • During this time, client receives log in info to the back end of our site so they can watch some tutorials and training videos to start getting acquainted with our system. 
  • Any reported issues are repaired by our team of programmers, and delivered as additional data set(s) until any kinks are worked out, and all data is 100% good to go.  
  • Once the client signs off on the data as good, and checklists have been followed, we schedule with client for a live switch over date.  
  • On Site Schedule:  Depending on client volume, and if they are also using our Point of Sale, we will schedule 1-2 Datascan team members, on site at your pharmacy for anywhere between 3-5 days.
    • Day 1:  Setup, testing on network, prepping for live day.  Live training with all pharmacy staff members from a database with sample data in it to simulate a live environment with demo responses.  Datascan team will stay as late as client needs them, do Q&A’s with staff along side training. 
    • Day 2:  Go Live date.  Our team shows up at your store 1 hour prior to opening, moves over a final data set which includes all RX’s you processed until closing the night before.  Then they work with your staff to run the store and assist with any issues. 
    • Day 3+:  Our team works closely with you and your staff to ensure your business is running smoothly and all employees are comfortable with our software prior to us departing.  
    • First 30 Days:  Our project manager will reach out weekly for updates to find out how we can make the experience better.  We ask questions to find out what you feel you might be missing, anything that may be slowing your workflow down etc—and we work as a team to enhance the overall experience. 
    • Days 31-90:  We will schedule an optimization training with you and your staff to go over all of the exciting features that help build star ratings, adherence, and automate many of your pharmacies processes.  When we set up the store, we focus on core functionality to run day to day operations.  Now we get into the “good stuff”.   During this period, our project manager will also follow up with you every other week.

Testimonials from clients

  • When three separate Pharmacist owner friends of mine told me that Datascan software was terrific with the best support I was very skeptical. I had been an Opus customer for 18 years and I felt that I needed a change after the most recent series of mergers. Opus had become too big.

    I spoke with Kevin; the owner of Datascan about the data conversion which to me was the most frightening part a change to the new software. What I found was that every step of the process was very methodical with a lot of handholding. After I checked and rechecked the converted data numerous times and was sure it was correct I was ready for my startup date with Datascan. Logan and Matt were at my store teaching my staff the new software and ready to intercede in case of problems or if we just wanted to make some changes to the way our RX labels looked. Suffice to say the conversion went very smoothly. I then proceeded to call Logan many times a day for a few weeks with little changes that needed to be made and many questions about the software. He was very congenial and promptly help me each time without hesitation.

    The topping on the cake was when I called Kevin (the owner) with a question at 6 PM one day. The call went to his voicemail so I figured that he was gone for the day. I was amazed when I received a return call from him about a half hour later while on my trip home from work. That is true dedication.

    Dealing with Datascan is like dealing with a family as opposed to dealing with a big cold corporation. I can truly say that you will not get that kind of attention anywhere else and I am a true believer. Make the move….you won’t be sorry.

    Scott Scheinblum RPh, Owner, Prescriptions Exclusive
  • After struggling for quite awhile with our previous software system we decided to make a change to Datascan'sWinPharm software. It was one of the best decisions we could have made for our pharmacies. The thought of the conversion process can be daunting however Datascan stood with us throughout the entire conversion process. Their employees were there every step of the way to ensure not only a smooth conversion but also a smooth implementation. Their implementation team stayed with us until all of our employees were more than comfortable. Other pharmacy software providers force you to fit into the mold of their system which is not always beneficial in today's pharmacy world. Datascan has been more then willing to help us mold and adapt our Winpharm software and Point-of-Sale software in order to best fit our pharmacy and ever changing world we as pharmacies operate in.

    Dan Kelly, Manager, Reddon Drugs (2 Locations)
  • About 3 years ago I bought a pharmacy in Manhattan NY. At the time the pharmacy was using Opus as their pharmacy software. I had been using Datascan for many years before. I raved about Datascan to the pharmacists that were working at the time, and they all were very hesitant to switch pharmacy software vendors. Today all my pharmacists rave about how easy and up to date Datascan is…they don’t miss our old vendor at all. I want to take this opportunity to thank the owner, Kevin Minassian, and his entire team for making the transition from to Datascan so quick and easy. Everyone knows there inevitably will be some sort of hiccup. What was so impressive with Datascan was their prompt and precise response to whatever was needed to get the pharmacy up and running perfectly. I would and will always recommend any pharmacy owner to switch from what they are using to Datascan. Thank you Datascan for such a seamless transition from to, in my opinion, the number one pharmacy software.

    Kenny Wolk, Owner, Park West Pharmacy
  • When we were in the market for a new pharmacy system, I researched many different companies and Datascan consistently landed in the top 5 of customer satisfaction. I had demonstrations by several companies and Datascan stood out hands down. I really like the ability of the system to add workstations without the purchase of extra equipment and the adaptability of the system, which is the main reason we decided on Datascan for our new pharmacy system.

    We had Datascan installed in June of 2016 and have not looked back since. When our conversion day came, Datascan had staff, Logan and Matt, on sight for the first week for hands on training for the staff. They were patient and created an easy learning environment for everyone. The conversion went smoothly andwhen Logan and Matt left at the end of the week we were confident in our ability to navigate the system. Of course, as we worked more with the system questions came up and whenever we called Datascan we were helped immediately. This help continues to be excellent to this day.

    We are a tribal health facility so our pharmacy needs are very specialized and Datascan has been extremely helpful when we have needed changes to our system to accommodate our needs. The staff is pleasant, efficient and a pleasure to work with. You will not regret changing to Datascan, we did and have not been happier.

    Michaele Bacoch, PharmD, Pharmacy Manager, Washoe Tribe of Nevada Pharmacy
DATASCAN (DCS Pharmacy, Inc.) has been serving the needs of independent pharmacies for over 35 years.
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