Datascan has full IVR (interactive voice response) setup for your pharmacy. The IVR system, interfaces with your telephone system and our pharmacy software. The system allows you to maximize efficiency by minimizing time spent on the phone with doctors or patients getting refill information. The system can also notify patients if they have no more refills and request permission to fax the doctor for a refill authorization. The system runs 24 hours a day, 7 days a week. We handle full installation and support of the IVR. Customers call into your store, and through the automated attendant, have the ability to enter in their RX number for refill. It saves the pharmacist and technicians time away from such phone calls, and it sends the refill to our pharmacy system queue to be filled. This, like the E-scripts, will notify you there are refills to be processed, and will be listed in a menu where you choose what RX you want to fill. The information is automatically in our system, and a few key strokes later the refill is processed.
Customizable messages to greet customers with your voice
Customers can leave voice messages along with their fill requests
Patients will be notified if their script has expired or has no refills left
Doctors can then be faxed for authorization automatically
On-line filling and delivery schedule allows customers to know when they will receive their prescriptions
Fill requests are fed into the pharmacy system automatically to be reviewed by the pharmacist
The status screen shows all incoming calls, messages and refill requests
Patients can call back to check if the prescription is ready
Can call out to customers with a refill reminder or pickup ready notification
May 1, 2010: Winpharm 7.60 Release
Over the last few months we have slowly rolled out the new version of Winpharm 7.60. It has quite a few new features you can find in our Program Updates section on our website. If you are unsure of how to use any of these features, you can contact the office or send an email to Support@Datascanpharmacy.com.
I've owned 3 pharmacies in the past 21 years. The last 16 years I've been with Datascan, why, because of Ease of Use & Reliability! My business is based on the ability to process prescriptions in timely, efficient manner.
John J Burns, Owner/Pharmacist Country Village Chemists
John J Burns, Owner/Pharmacist Country Village Chemists
