Who is CPESN and what do they do?
CPESN is a clinically integrated network of community pharmacies across the US. A clinically integrated network is a collection of health care providers that demonstrates value to the market by working together to facilitate the coordination of patient care across conditions, providers, settings, and time to improve patient care and decrease overall healthcare costs. The primary objective of CPESN is quality improvement through new enhanced services and improvement on existing service offerings. By being a part of CPESN, participating pharmacies can engage with each other to improve the quality of care offered to patients and to offer value to payers through enhanced services and lower costs. CPESN is clinically integrated which allows its networks of higher quality, lower cost pharmacies to engage with payers.
Are PBM's destroying your independent pharmacy? How can you overcome and survive these times? Reinvent your pharmacy. Help revolutionize the industry, because we are, after all, stronger together. Read on to see not only our vision for the future of independent pharmacy, but what you can do for your own business to overcome the challenges you see today.
You work tirelessly day in and day out making sure your pharmacy operates at peak performance. Your star ratings and rankings help determine your reimbursements and DIR fees from part D plans. Pharmacists are a key part of overall patient care, relying on improved point of care services in order to produce better outcomes. Community pharmacies all over the United States have created in house programs tailored towards specific patients and their needs. Programs like Medication Synchronization, Automatic Refills, patient reminder alerts, delivery services, and even in house immunization services all help to improve how your pharmacy is rated.
Buyer's remorse. The worst thing to have, especially if it is for something you have to use every day, and even worse if you are locked into a contract! You wouldn't buy a new car without test driving it, would you? Choosing a software system for your pharmacy is no different. With so many options, it's important that potential buyers take the time to do a live demonstration of the pharmacy management software systems they are interested in. There are many things to take note of before, during, and after your demo. Read about the company, its history, the ownership, and what its plans are for the future. Who is at the helm - an individual or family? A huge corporation? A private equity firm or wholesaler? Not only should you know how long the company has been around, but how long as the software product been around? How are you handled before, during, and after the demonstration? Are you treated like a number or a person? Is the company pressuring you into signing a contract quickly by promising to lock you into pricing, or are they more focused on your needs and the relationship?
Through the years we have seen industries and social groups band together seeking a common goal or objective, ultimately achieving success and progress. Why, because there is strength in numbers. Alone we face challenges limited by our resources and capabilities, but together we have a voice, a loud voice, and invite change that takes us far into the future.
When it comes time to evaluate the true costs of a pharmacy software system, you need to look at two things-- startup costs and monthly costs. Startup costs should detail what initial functionality will be in the system, what hardware you might be getting, and, what 'add-ons' or other features come with an additional price tag. Monthly costs are where you really dig into what's included in the monthly fees, and what costs more. The way startup costs and monthly fees are billed from different pharmacy software vendors vary greatly, and no two companies bill exactly alike. There is often a ton of confusion on what is considered the "best deal." Unfortunately for the end user, comparing pharmacy software system quotes is not so cut and dry, and definitely not easy to line up multiple deals to compare them. We encourage potential new customers to allow us to analyze each deal and make side by side comparisons. Every pharmacy software vendor prices differently, and we find they often bury hidden fees within what may, on the surface, look like a cheaper deal.
Any community pharmacist will tell you there is no comparison between their independent pharmacy and a large corporation or chain like CVS or Walgreens. Community pharmacy patients choose an independent store over a chain because they expect a superior and personal level of service. That customer wants to walk into the store and be greeted by name, wait for their prescriptions, or even be able to have a specialty item ordered for them; there is no comparison when it comes to service. Big corporations are spending billions of dollars every year to market themselves as "the biggest" and "the best", making sure they have a location in almost every town, a commercial on every channel, and advertisements in every magazine, both digital and print! After all, who doesn't want to be at "the corner of Happy and Healthy"? The problem with companies that become too big, they simply cannot service everyone the same. In large corporations they tend lose focus on what really matters most, the customer. It comes down to what you can offer your patient beyond simply filling their medications.
This holiday season you deserve what you really want!
A reasonably priced, technology packed pharmacy software system backed by fast, reliable support!
We offer first to market technology and innovative solutions for pharmacy and point of sale at old school pricing.
We are proud to be one of the few independently owned pharmacy software companies serving independent pharmacies today!
When shopping for anything these days, we tend to look first at reviews, even when considering something as simple as where to eat dinner. Educated consumers know to not just look at the overall rating of the company or product, but also, how many reviews there are, because anyone can have a few friends write up some good reviews! Consumers and businesses are more inclined to believe other customers that claim to have had a good experience with a business or product.
Customer reviews and ratings have become very important in the digital age. Searching through dozens of valid, unbiased and reliable reviews can make a big difference between a poor buying decision and a smart one.
"Investing in health will produce enormous benefits," Gro Harlem Brundtland.
As community pharmacists we must invest not only back into our businesses, but into our patients. It has become our responsibility to not only fill their prescriptions, but manage overall patient health. This can place a huge burden on the already overworked and underpaid pharmacist.
The use of technology and digital software can revolutionize the pharmacy businesses by improving processes while also reducing costs.
Datascan offers the best pharmacy software on the market. Our software and data management solutions significantly increase efficiency while decreasing the time it takes for your pharmacy to service patients and improves quality of service at the same time.
Clawbacks / DIR Fee's: The nerve of Insurance companies and PBMs charging back money that was previously paid out to the pharmacy. These fees are a calculated percentage of the ingredient-cost-paid in the claim and the amounts typically vary by plan and pharmacy. PBMs use one or more metrics to help measure a pharmacies performance and provide a minimum and maximum range for a possible fee that can apply to each claim. Depending upon how well your pharmacy scores, your fee will fall somewhere within the minimum and maximum range - really specific isn't it? Many pharmacy owners are left wondering what they can do to manage these fees and properly assess their claims. Datascan's pharmacy management software, WinPharm, builds in several utilities to help you not only estimate the clawbacks, but also ensure your pharmacy is performing at a 5 star level in order to minimize them. Many pharmacy software companies advertise similar features but WinPharm features are proven to improve patient adherence, boost star ratings, and increase profit margins, making Datascan the best pharmacy software on the market!
Since Datascan opened it's doors in 1981 we have been true pioneers in the pharmacy software industry, leading our customers into the future. From computerizing independent pharmacies in the 80s, to building a Windows software system back in 2000, to automating day to day tasks, we've grown by leaps and bounds and continued to stay ahead of the competition with real technology that truly helps our clients grow (not smoke and mirrors features). As the landscape of independent pharmacy continues to grow and change at a rapid rate it is crucial that you adapt and evolve with the industry. Questions arise everyday from owners like "how can I increase my reimbursements?" or "how can we keep up?" and even "how do we survive?" And the answer is very simple; capitalize on the products and services you're already using and paying for everyday!
According to a study by Cardinal Health, only 6 out of every 100 customers enter a chain pharmacy and leave without buying something from the front end. However, 56 out of every 100 leave an independent without buying something from the front end; statistics that are truly astonishing!
It comes as no surprise that the world of independent pharmacy is rapidly changing. It takes a lot more than just filling prescriptions to not only be profitable, but to compete with the chains on every corner, and combat the PBMs. Because you cannot have a successful independent pharmacy by just filling prescriptions the old way, you have two choices: 1; hire more people to combat medication adherence and all of the additional work thrown on you to keep your business alive, or 2; use the technology built into your pharmacy management software to alleviate the manual labor that is holding you back and wasting your time. Use the time that the technology frees up to step away from "behind the screen" and look at every aspect of your business and how you can improve upon them.Bottom line: If you're not utilizing the technology your system builds in you could be doing a disservice to your pharmacy and patients.
In today's complex world of healthcare, the local pharmacy plays a vital role in our community's well-being. Customers look to their neighborhood pharmacies as a trusted source of healthcare information and rely on them for assistance with complex medication management. With chronic diseases on the rise and the expansion of health insurance, the frequency of customer interaction has significantly increased. Pharmacy inventories have also evolved to include much more than just medicinal drugs. They are now the go-to resource for everyday essentials.
Back in the late 1970's and early 80's quite a few pharmacy software companies were born. The challenge back then was to get pharmacy's to pull away from hand and type written claims and move to computerization ---a task that proved to be quite difficult! As the years progressed more companies entered the market, which was a good thing for the end users, because as we create competition in any industry, it motivates. It ignites that fight or flight response and if you want to survive, you must compete. Compete not just on pricing, but on service, and most importantly, the technology that evolves at a very rapid pace.
Believe it or not, every year we are seeing more and more community pharmacies open up. Some are new at owning an independent pharmacy, and some already own other locations and are expanding. When we see these numbers first hand, the future for Independent Pharmacy doesn't seem as gloomy as some within the industry feel. One of the great things being the owner of any business, including an Independent Pharmacy, is the ability to choose the vendor partners that can make or break you're overall success and bottom line. The two most important vendor partners for an independent pharmacy are your wholesalers, and your pharmacy software company. The question is, where do you start your research? For a wholesaler, you want at least 2 that service your area in a quick and timely fashion. Some may even offer multiple deliveries a day - then its just a matter of negotiating the best pricing.
Another year in the books, and another year of declines - but why? How are you supposed to survive at this rate - and at what point do you throw in the towel? According to Drug Channels, the average pharmacy owner saw their salary decline by 20% in 2017. Your gross margins are declining --- DIR fees continue to plague your business - so how the HELL are you supposed to believe you have a future in this industry?
Customer reviews play an important part in the decision making process for potential buyers.Ensuring you're reading quality, valid, and unbiased reviews can make the difference between a poor buying decision vs. a smart one.
A personal, one on one demonstration of Datascan's pharmacy software shows how Datascan can help you save financial and human resources, increases efficiency and improve your bottom line. While the competition is herding potential software buyers in like sheep into an online demo with 15 other people, we pride ourselves on the fact that even before we earn your business, we treat you like a person, not a number.
Year after year we meet so many owners that are simply unhappy with the product or level of service they are getting from their existing pharmacy management software vendor - but they refuse to make a change! So they struggle on, losing out on opportunities to increase profits in their pharmacies, they miss out on new technology and perhaps don't perform well with regards to star ratings, and worst of all, they are over staffed by at least 1-2 people because of all of the manual processes they have in their daily workflow.
Independent pharmacies share a certain bond. For them, each customer is an individual (not an account number...), who trusts their pharmacist for professionalism, courtesy and quality. Independent pharmacists take the time to talk to their customers, alleviate their concerns and assure they understand their prescriptions and are aware of other health and wellness considerations. This bond between independent pharmacists and their clients is a win-win relationship that can last for decades.